What our Customers say...


SERVPRO was great to work with- responsive, professional, competent and polite. Took the stress out of an emergency situation.

Martin Rodrigues and his team did a fantastic job cleaning up 30+ years of cigarette smoke damage. I can’t praise them enough. Great team, each one was professional, friendly and efficient. Went above and beyond for us!

Very professional, excellent management. SERVPRO helped remediate a large portion of our house that had mold damage. They were wonderful to work with and our home is a much safer and cleaner environment for our family. We could not have asked for a better company to have worked with. I would highly recommend them.

The SERVPRO team was extremely helpful with the entire process from assessment of damage, to clean up, rubbish removal, and assistance with insurance claim. SERVPRO field workers were very efficient and did a great job mitigating basement water and mold and took all the necessary safeguards.

Highly Recommend - Jerry and her team were exceptional in helping me coordinate drying out my mother's basement after water got inside. They were super responsive, offered quality suggestions, and quickly got all the resources together THE SAME DAY! Johnny showed up on time, was professional, explained everything clearly, etc. Would use them again in a second!

Work was done on a timely manner. Set up and clean up was done meticulously and orderly. Customer service was very satisfactory. I would highly recommend. 

The best part of my experience was the service, especially by Jeri Rank who was absolutely fabulous. She was extremely professional and constantly followed up on a timely basis .She always delivered on her promises. When you have had a disaster and are looking for help those are the qualities that you need to help get you by a bad situation as smoothly as possible. She absolutely deserves a raise. I hope that I font need their services anytime in the future but its good to know that if I do I have someone reliable to turn to. 

Guys at SERVPRO were professional and did great work. 

SERVPRO was great to work with. They handled all of the removal of water and cleanup after our home was flooded due to a water leak on the 2nd floor. Interactions with them were always great, on time, professional, etc.

Would definitely recommend their services for your home

The SERVPRO team was professional, timely and did a great and thorough job.

I want to thank Ray and his team for not only doing a great job when my elderly mother had an emergency. Pipe bust in the finished basement and water everywhere. Ray’s team helped us understand the Insurance Process, and worked with the adjuster. I was not able to be by her side but being able to reach out to Ray’s SERVPRO and getting answers, gave me peace of mind to know she was in good hands. Thank you again and I recommend this company to anyone who has an emergency. - Lynn

We had a pipe break in the basement that created severe water damage. SERVPRO of NHP/Mineola took care of everything including providing information to the insurance company. The basement looks like new. Hopefully we do not have another problem in the future, but if we do, we will definitely call SERVPRO of NHP/Mineola.

I had major flooding in my basement a couple of weeks ago & was overwhelmed with the damage it had caused. I didn't know where to begin or what steps to take next. Luckily SERVPRO was highly suggested by my brother who had used their services in the past & had a great experience with them as well. I CANNOT express how RELIEVED I was once I had gotten them on the phone. The owner of SERVPRO walked me through everything thoroughly & let me know to immediately call my insurance which would handle the claim & that was a major relief. He immediately got in touch with his awesome crew & they were here in no time. There was so much work & cleaning up to be done along with disinfecting my entire basement, the removal of water, mold, the damage of my laminate floors which they had to remove completely & the removal of my panels about 2ft. up off the ground all the way around my entire basement. The project manager & his guys went above & beyond to help me get this situation under control. They wasted no time & worked round the clock to get everything taken care of in due time. I was super impressed. They worked neatly, quickly, efficiently & had the best equipment to ensure no more damage or dirt/saw dust would occur to my furniture or basement. They left everything as clean as possible & disposed of all the damage without a trace. Most importantly the crew was very knowledgeable, helpful, respectful & I loved the work they performed. Such a great group of hard working, dependable guys. What an excellent service & company to contact when in need.

Such a positive experience for a disastrous situation. Will be recommending to everyone in the future! 

I called SERVPRO on a Saturday night during a huge thunderstorm and they were on the scene within an hour! Such prompt and professional service! 

I had the unfortunate luck of needing SERVPRO's services twice in the span of two months and now I won't trust any other company if I found myself in a crisis like this. They were quick, responsive, and did quality work. I cannot thank their team enough! 

SERVPRO came right after a huge rainstorm and started work almost immediately. The crew was polite, professional, efficient, and very knowledgeable. They answered all of my questions and walked me through the cleaning process. Would highly recommend them to help with water damage! 

After my water main broke, I called SERVPRO to help with the cleanup process. It was the first time anything like this had ever happened to me, and they really did make it "Like it never even happened."

Had a small kitchen fire that left my house covered in soot and smoke. SERVPRO came in cleaned, removed the odors, and even assisted with the insurance process. THANK YOU! 

SERVPRO responded quickly when my basement flooded and was onsite in a matter of hours. The crew was extremely knowledgeable, professional, and did excellent work. Put me at easy during a really stressful situation. 

After calling at 1:30am, Mike and his team showed up prompt and ready to go less than 8 hours later. They were very professional and courteous, and helped make the situation less stressful for my wife and I.

I would highly recommend this SERVPRO franchise to any of my friends or colleagues.

SERVPRO of New Hyde Park/ Mineola From Mark

Kudos to SERVPRO.   My Mom had a backup from a sewer line on a recent Sunday. First thing I did was call SERVPRO.They picked up the phone, asked me to get a plumber to open the line, and then call them back. Once I did they were there within an hour, on a Sunday, to clean-up, assess the damage, and put in place the proper remediation equipment.They were courteous, expert, and reasonably priced.  This is a Chamber member I can recommend 100%.

Your production manager, Joe Morton, and his crew came to my house, addressed my water issues, and got the job done!! They were courteous, respectful of my home and very careful handling my belongings. I would highly recommend your service!!! Thank you, T.Stellato

P.S. Joseph Morton is an asset to your company!!!

Always ready to help and assist, the team I had was amazing! Can't say enough good things about them. Honest, showed concern for my personal belongings, helpful, professional, excellent crew!

Very polite crew. Vacuumed and cleaned thoroughly.

A good job was done.

Very professional. Came out at 1am to my house for water flooding after the recent storm. Stayed until 3am, removed water by himself and set up heaters and dehumidifier. It was an all around terrific experience from the owner. Professionalism, manners and care. To the workers, professionalism and making sure everything was examined.

Job well done!

The crew worked responsibly and took care at all times.

They're GREAT!

The men were hard working and very experienced in their job.

The young men of the crew were very polite.

Your service is A-1!

The guys did a wonderful job, they cleaned up and took care of personal items. They were excellent!

Very good job. Will recommend fully.

Kim, I want to let you know I have a home in New York and this past weekend on Sunday, my 4 year old son went to play in his downstairs finished playroom to water everywhere. As you can understand, my wife and I were very upset and did not know what to do. I remember hearing about SERVPRO and called my local branch, NEW HYDE PARK/MINEOLA. The owner Mike Maser spoke with me and in a half hour had a lead tech named Joe Morton and a helper out to my house. I highly recommend them.

Joe & David did an amazing job and represent the highest values of hard work, thoroughness and dedication. THANK YOU!!

Both men that came here were very polite an neat. Good equipment.

They were very professional, helpful and efficient in every way.

Courteous and effective. Showed professionalism.

Quality and professionalism!

Courteous and on time, very efficient.

Very polite and courteous people.

Displayed neatness and very polite.

Fantastic Job!

Very accommodating!

They did a great job cleaning a very horrible mold mess! Very courteous.

Thank you, Excellent Job!

Fantastic, professional bunch of guys. Really pleased!

Excellent group of workers, Frank is a great leader! Fine crew and great equipment. Showed concern, worked at high speed, hard work and attentive.

Good job! Nice workers

Mike, I just wanted to thank you and your team for such a quick and professional response to our basement flood last Saturday. Our basement is clean and dry and free of mold, mildew and smell24 hours after the flood. Your team was easy to deal with, knew what they needed to do and performed flawlessly. Please feel free to use our name as a reference. Thank you again.

Couldn't have made a bad situation more wonderful! I never expected that small kitchen fire could do such harm. They were very responsive and professional!

Everyone was professional and courteous! I appreciated how well you communicated what would be done.

This franchise was very prompt, thorough and pleasant!


There are no recommendations needed, they were prompt, thorough and pleasant.

Did a great job. Great guys!

Frank, Freddy and the entire crew exceeded the hell out of my expectations!

SERVPRO gave 100% effort in the restoration of my home. Now my family feels safe.